Casino sector guidance
The Alderney Gambling Control Commission (AGCC) is the regulatory body that oversees gambling activities within the States of Alderney, which is one of the Channel Islands. It is considered one of the more reputable international regulators, but it is important to remember that its powers apply only to businesses based or licensed in Malta and not to UK consumer protections. The MGA also has a clear complaints procedure for players who encounter problems with licensed sites. The MGA is known for its very detailed and thorough licensing process and its strict compliance standards, particularly in regards to fairness, anti-money laundering, and player protection.
407.Part 18 contains provisions requiring all licensing authorities to set three-year licensing policies in respect of all of their functions under the Act, including premises licences. Conditions on premises licences can be set by the licensing authority, and by the Secretary of State, or Scottish Ministers. 403.However, premises licences are not the only form of authorisation for the use of premises for providing gambling facilities. This includes betting shops, casinos, bingo premises and arcades. New casino premises licences issued under the Act will fall into one of two categories namely large casino premises licence or small casino premises licence. By signing up to Gamstop, you are given the opportunity to prevent access to all participating UK licensed online casinos in the system for a period of time.
Reputable casinos often provide details about their license in the footer or a dedicated “About Us” or “Regulatory Information” section. You should be able to find the casino website’s name and information on whether the licence is active, inactive or white label. The UKGC maintains an up-to-date public register of all their licensed operators.
We explain the legal position in detail in our guide to whether non-GamStop casinos are legal in the UK. Common examples are licences issued in Curacao, Anjouan or other offshore jurisdictions. The single most reliable check is the UK Gambling Commission’s public register, which lists every business licensed to offer gambling to people in Great Britain. If you are worried that a casino is not properly licensed, you can usually find out in a few minutes.
Are UK Casinos Regulated?
Respondents pointed to the need for authorities to undertake appropriate licence checks, and therefore it is essential that operators are transparent about any changes of circumstances. This will enable casinos to meet customer demand and bring Great Britain’s casino product offering more in line with international jurisdictions. They did however indicate that the presence of sports betting in venues would likely lead to an increase in revenue from non-gambling products such as sports bars. When asked about the impact on GGY from sports betting, all operators stated that this would have either a slight increase or no impact on their overall GGY. It was also highlighted that sportsbooks are a common expectation in casinos in other jurisdictions, and this move would bring Great Britain’s casino experience in line with other countries. Opposition tended to come from those who are opposed to any increase in supply of gambling opportunities in land-based premises, while the industry was expectedly supportive.
In response to these challenges, the white paper committed to changing the 80/20 rule to 50/50 to better meet the needs of industry and demands of customers. We welcome further evidence on the unmet consumer demand in the consultation response. The main theme that emerged from industry was that the current rule does not allow operators to meet consumer demand. A number of premises, particularly those located in motorway service stations, chose to retain their existing entitlements. Please upload any further evidence or any other information that should be considered as part of this consultation relating to casino measures.
Many sites that block GAMSTOP carry a licence, just not a UK one. If you cannot find any company at all behind a casino, that absence is itself the answer. The licence attaches to a specific company and a specific set of activities, not to the group’s reputation in general. A group with a clean UK-licensed operating company behind one brand may run entirely separate, unlicensed offshore brands under different names. The brand on the screen is rarely the company that holds the licence.
Despite indications from operators that there would not be appetite to site more than 80 machines in a single location, we want to ensure that this is not a possibility, removing the risk that these casinos could site more machines than a Small or even Large 2005 Act casino. Gaming machines must also have suitable characteristics to mitigate against the risk of gambling-related harm, and these characteristics will be in place for any additional gaming machines. When asked about the likely impact of the proposed changes, if a new regime were to take effect with the proposed new maximum of 80 gaming machines, the majority of operators (88%) stated they would look to move onto this regime. We will allow direct debit card payments to be made on gaming machines, subject to the player protection measures outlined within this government response.
Industry responses frequently highlighted the commercial pressures placed on their businesses in recent years – as a result of COVID-19 inactivity and rising energy costs – as a central reason for necessitating greater commercial flexibility. The majority of these responses came from respondents who submitted evidence to the original consultation. We also received 16 additional responses to a supplementary consultation which was held specifically to gather further evidence on the reform of the 80/20 rule. A series of key proposals specifically relating to the land-based gambling sector were outlined in the white paper, including measures casino not on gamstop to adjust outdated regulatory restrictions applying to the sector. The Department for Culture, Media and Sport (DCMS) published its gambling white paper in April 2023, which set out the government’s plans for modernising the regulation of the gambling sector.
More widely, operators are expected to implement processes designed to identify when customers are exhibiting signs of potential harm and to interact and intervene in a way that is proportionate to the risk identified. The bulk of the social responsibility obligations imposed upon British gambling licensees are set out in the second part of the LCCP, as referred to above. At present, there is an acute regulatory focus in the UK on the advertising and promotion of gambling, and the industry is under considerable pressure in relation to the amount and the content of gambling advertising, particularly where there is a perceived attractiveness to children or young persons or where there is the potential for customers to be misled. For example, so-called “Novelty Bets” are permitted on non-sporting events and, as mentioned above, betting on lotteries (apart from the British National Lottery) is also permitted.
Lottery licence activities
Over half of respondents who indicated an intention to move onto the new regime stated they would look to take up the maximum entitlement of 80 gaming machines in at least some of their venues (57%). These respondents also suggested that increasing the availability of gaming machines will not make customers more likely to take breaks, due to the prospect of other customers taking over their machine and claiming their ‘perceived winnings’. This opposition was primarily from industry stakeholders, who argued that the other space requirements and the imposition of a machine to table ratio would ensure a balance between table gaming, machines and non-gambling space. The casino measures section of the consultation received 41 responses from a variety of stakeholders, including gambling operators and trade bodies, local government organisations, campaign groups and academics. We will introduce an age limit of 18 and over for the use of ‘cash-out’ Category D slot-style gaming machines.
When you look for unlicensed casinos and casinos not on Gamstop, you are finding sites that are willing to break the rules. You should avoid non-UK licensed casinos, as they expose you to various risks. Coral is one of the most well-known UK-licensed casinos with a legendary reputation. The next UK licensed online casino we recommend is 21 Casino. All winnings from gambling in UK-regulated casinos are tax-free, while winnings from offshore sites carry the taxes of their origin country. You should choose a licensed online casino to ensure you are not left hanging if any problems arise.
The government intends for operating and premises licence fees to be harmonised between 1968 Act casinos and Small 2005 Act casinos. This will help ensure that operators are operating within the regulations and enable licensing authorities to undertake appropriate licence checks. Currently, 1968 Act casinos are not required to have a table gaming area so the premises plan will need to be updated accordingly. It will not be possible for a licensee to rely on an ancillary remote betting licence, even where the SSBT offer is alongside a non-remote offer as the ancillary licence is bound to a betting premises licence.
In order to ensure local authorities can continue to carry out their licensing and enforcement duties effectively, we are proposing to raise this cap by either 10%, 20% or 30%. This included a number of measures to adjust outdated regulatory restrictions applying to the land-based gambling sector. The Gambling Act Review white paper published in April 2023 set out the government’s plans for modernising the regulation of gambling in Great Britain. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated.
A support initiative committed to helping victims of offshore casino abuse reclaim their funds and rebuild their lives. What the MGA does, what it does not protect, and the recovery options open to you. But an MGA licence is not a UK licence, so GamStop and the UK dispute routes only apply where a brand also holds a UK Gambling Commission licence. A plain-English guide to whether gambling debts can be enforced in the UK. See our overview of your rights with a casino not on GamStop. If you have already lost money there, you may still have options.
Casinos in the UK are generally operated under historic licences that were rolled forward under the “new” Gambling Act 2005. Gambling operators are subject to the advertising regulations of the UK Advertising Standards Authority and the industry of the British “Industry Group for Responsible Gambling”. The LCCP imposes extensive obligations upon licensees in, amongst others, the fields of social responsibility, anti-money laundering and the prevention of terrorist financing, consumer fairness and transparency, responsible advertising and obligations to comply with various technical standards that apply in respect of both non-remote and remote forms of gambling.
- A more detailed estimate of the impact for each option will be presented in the final stage impact assessment, once further data has been collected.
- Rules introduced by the Gambling Commission in 2021 for online slots games mandate the display of money and time spent during a session.
- The UK remains one of the most competitive and tightly regulated gambling markets in the world.
- In the 2024–25 reporting year, 156 new operating licence applications were submitted and 75% were processed within 16 weeks.
- The latter is a good sign of trust, and if there is a UKGC licence in there as well, the site is especially good.
Ongoing Compliance Obligations
Please seek professional help if you or someone you know is exhibiting problem gambling signs. We are dedicated to promoting responsible gambling and raising awareness about the possible dangers of gambling addiction. Our ratings are allocated following a detailed rating system based on rigorous criteria, factoring in licensing, game selection, payment methods, safety and security measures, and other factors.
It sets out the mandatory licence conditions and the social responsibility codes of practice (SRCPs) with which operators must comply. Apply to the Gambling Commission for a personal gambling licence or a gambling operating licence if you run or manage a gambling business. Information about the type of licences and permits we issue.
Valentino Castillo is a well-respected name in the online casino world, known for his expertise as a new online casino analyst and reviewer. The UKGC was formed under the Gambling Act of 2005 and in collaboration with other licensing authorities, regulates all commercial gambling in Great Britain. The UK Gambling Commission will not directly get involved with complaints, but they can review cases made against a casino to check if the operator fulfilled its licensing obligations. You may also search the UK Gambling Commission’s website for more information about a casino’s licence status.
In addition, there would be limited opportunities for operators to meet customer demand for Category B machines and increase GGY. It is possible that operators could use inaccessible tablets and in-fill machines to increase the overall number of Category B3 machines in their venues, undermining the principle of a balanced offer of higher and lower stake machines giving genuine choice to the customer. However, we are aware of the possibility that some operators may attempt to maximise their number of Category B cabinets above and beyond that intended by the 50/50 proposal by siting tablets which are not genuinely accessible or in-fill machines in their venues. We anticipate that our proposal to allow operators to increase their number of Category B machines to 50 percent will enable operators to better meet customer demand, and in turn minimise the likelihood of ‘available for use’ guidance being subverted. The Gambling Commission has expressed concern that operators currently seek to maximise Category B machine numbers by providing Category C and D games on inaccessible small tablets or via in-fill machines.
While it is acknowledged that the risk of gambling harm may increase somewhat following a transition to 50/50, the stipulation outlined in Option 2 would ensure that operators offer a balance of higher and lower stake gaming machines. Under the ‘available for use’ guidance, for the purpose of calculating the Category B machine entitlement in gambling premises, gaming machines should only be counted if they can be played simultaneously by different players without physical hindrance. Should the operating and premises licence fees that apply to 2005 Act casinos also apply to 1968 Act casinos that increase their gaming machine entitlements? Operating and premises licence fees for 1968 Act casinos that increase their gaming machine entitlement should match the operating and premises licence fees charged for 2005 Act casinos. These changes would only come into effect if 1968 Act casinos elect to make more than 20 gaming machines (including at least one Category B machine) available to the customer.
Substantial fines have been imposed, individuals have been sanctioned pursuant to their “personal management licences” and licences have been suspended. All gambling hosted by electronic means and available to persons in Great Britain must be licensed by the Gambling Commission. There is no restriction on the use of digital and virtual currencies as a payment method for gambling, though operators wishing to accept virtual currencies will need to demonstrate how any additional risks of them doing so are mitigated. Since 28 February 2025, remote operators have been required to undertake financial vulnerability checks once a customer’s net spend exceeds £150 in a rolling 30-day period.