This position is for 15-25 hours per week. You will be able to set your own hours, but must include hours that fall within 8a-6p Eastern Monday-Friday. You must also be available for a few hours every other Saturday. Please provide your availability, desired hours weekly, desired schedule and hourly rate of pay.
Mondays from 10:30 am – 12:00 pm Eastern is a mandatory team meeting and team training. Can you be available weekly at this time?
The following 5 fields are from your Job Scorecard. Please estimate your future rating if you were hired. In other words, your ability to meet the 5 accountabilities listed in the Job Scorecard.
* Provide remark-able customer experiences that incite 3 positive “remarks” per month
* Provide a complete resolution within 2 emails, 90% of the time
*Respond to 90% of inquiries in under 2.5 hours (call, text, email) during your scheduled work shift, inside standard US working hours
*Respond to incoming calls, texts, emails
*Troubleshoot & resolve internal and client website issues
*Attend scheduled Zoom sales calls & onboarding calls
*Exchange customer dissatisfaction for satisfaction
*Update client billing and customer accounts
*Close 10% of scheduled sales calls within 3 months
*Close 20% of scheduled sales calls within 6 months
*Increase customer retention & satisfaction rates
* Reach out on all failed billing same week
* 97% resolved within 2 weeks (billing updated or site taken down)