Customer & Tech Support Representative Form

Complete the application below (30-45 minutes)

We’ll contact you for the first interview (1 hour duration)

Take 2 assessments related to life and workplace performance

We’ll contact you for the second / final interview (1 hour duration)

Interview Pre-Screening – Web Dev

Step 1 of 3

33%

Your Personal Information

Your Name(Required)

First Last

Internet Speed

Please run this free test, which takes only a few seconds, and then enter the results below.

Speed Test

Upload(Required)

Download(Required)

Ping(Required)

Sorry, but your internet speed does not meet the minimum requirements for this position.

If you’re able to get faster internet in the future, you’re welcome to apply at that time.

Hours and Pay rate(Required)

This position is for 20-30 hours per week. You will be able to set your own hours, but hours must fall within 8a-6p Eastern Monday-Friday. You must also be available for a few hours every other Saturday. Please provide your availability, desired hours weekly, desired schedule and hourly rate of pay.

Monday Team Call

Mondays from 10:30 am – 12:00 pm Eastern is a mandatory team meeting and team training. Can you be available weekly at this time?

Date of Birth(Required)

How did you hear about us?

Current country of residence

Not necessarily where you are established as a “legal resident” but where do you live right now?

Where are you from originally?

What's your native language?

Your Email Address(Required)

Enter Email Confirm Email

WhatsApp number

Years of experience in web development and / or tech support.(Required)

Job Scorecard

The following 5 fields are from your Job Scorecard. Please estimate your future rating if you were hired. In other words, your ability to meet the 5 accountabilities listed in the Job Scorecard.

Response Time & Resolution Time

* 95% of inquiries answered within 2 hours during scheduled CS work hours, ensuring immediate attention to pressing customer needs
*Resolve 90% of technical issues within 24 hours to minimize customer disruption
*Balance urgent task resolution with high-priority tasks

Cautious Solution Implementation

*Ensure all proposed solutions are thoroughly tested and reviewed before implementation, with appropriate backups and documentation
*100% of changes reviewed, tested and backed up prior to deployment, minimizing risks to client systems

High-Priority Project Completion

*Complete high-priority tasks linked to quarterly/annual goals within the set deadline
*95% of projects delivered on time, with regular progress updates
*Balance high-priority tasks with urgent task resolution

System Monitoring, Reporting, Improvement

*Propose and implement system improvements based on support issues and performance
*Share best practices, technical knowledge, and customer insights that can help elevate the performance of the entire team, with a measurable impact on team efficiency and morale
*Regularly update and expand the company’s internal and customer-facing knowledge base with troubleshooting guides, FAQ’s, and technical documentation
*Proactively monitor systems, identify potential issues, and alert relevant teams before they escalate into client-facing problems

Client Satisfaction & Retention

* Directly contribute to customer retention by improving resolution times and technical quality of products / services
* Maintain a CSAT score of 90% or higher on issues resolved by developer

My top 3 Key Competencies

Review the “Key Competencies” listed on the Job Posting / Scorecard. Choose the 3 Key Competencies that are most important to you personally.

Briefly describe your relevant experience. Why would you be a great fit for this role?(Required)

Which of the following describe you?

Check all that apply.

I’m a strategic thinker with a creative and analytical mindset.

I’m able to devise innovative solutions to complex problems.

I’m a structured worker who loves to follow the plan.

I’m a self-motivated and autonomous problem-solver who can work independently.

I’m a team player and I love working with a team, bouncing ideas to solve problems.

I’m passionate about continuous learning and growth.

In my spare time you’ll find me improving efficiency and streamlining processes.

Others describe me as talkative, outgoing

Others describe me as private, quiet

I enjoy being the center of attention

I would rather observe than be the center of attention

After a day full of social interaction I feel energized and want to do it all over again

After a day of socializing I think, ‘That was fun, but I need to recharge.’

Previous Employment

Your Previous Employers(Required)

Please share a complete work history for the past 5 years. Include what your role was, a reference phone number for that job, your personal rating of your boss (1-5 with 1=great and 5=terrible), reason for leaving, likes & dislikes in that role, as well as your self-appraisal for how well you performed in that role. The fields may appear small, but there is space for you to type in each field. 🙂

Employer

Dates

Role

Phone

Boss rating

Reason for leaving

Likes & Dislikes in job

self-appraisal

Final Step

Record a Brief Video

Please record a video of yourself (5 min or less) where you tell us about your favorite animal or hobby, something cool about where you’re from, where you’re serving, and a little more about your experience that is relevant to this position (or anything else we should know). You can record the video using a free service called Loom. Or you can record it another way and put the video on Google Drive, DropBox, YouTube, etc. Just be sure that the video permissions are set so anyone with the link can view it. Please include the link in the box below.

Tell Us About Yourself

What else should we know about you?